Privacy Policy

1. Introduction

zora4d ("we", "us", "our") operates the online betting platform located at https://zora4d.cam (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you", "your") who register for an account and use our services.

This Privacy Policy describes the types of personal information we collect, how we use that information, with whom we share it, and the choices you have regarding our use of your data. This policy also explains the security measures we have implemented to protect your information and your rights under applicable data protection laws.

By registering for an account on zora4d, accessing the Platform, or using any of our services (including sports betting, live casino, togel lottery, and slot games), you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, you must not use zora4d services.

2. Information We Collect

zora4d collects several categories of personal information to provide, maintain, and improve our services, comply with legal obligations, and ensure platform security.

2.1 Information You Provide During Registration

When you create an account on zora4d, we collect the following information:

• Personal Identification: Full legal name (as it appears on your Indonesian National Identity Card / KTP), date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address including city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Identity Verification Documents: Copy or photograph of your KTP, proof of address documents, selfie photograph holding your KTP, and any additional documents required for KYC (Know Your Customer) verification

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect and store:

• Payment Method Details: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and account holder names
• Transaction History: Deposit amounts, deposit timestamps, withdrawal requests, withdrawal amounts, withdrawal timestamps, and transaction reference numbers
• Betting Activity: Bet placements, wager amounts, bet types (sports betting, live casino, togel, slots), game outcomes, winnings, losses, and bonus claims

Note: zora4d does not store full credit/debit card numbers or CVV codes. Payment processing is handled through secure third-party payment gateways that are PCI DSS compliant.

2.3 Technical and Usage Information

When you access the zora4d platform, we automatically collect technical information including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers
• Connection Information: IP address, internet service provider, time zone (WIB, WITA, or WIT), geolocation data (city and region level, not precise GPS coordinates), and connection timestamps
• Usage Data: Pages visited, features used, time spent on each page, click patterns, referral source (how you arrived at zora4d), and navigation paths through the Platform
• Log Files: Server logs recording access times, error messages, and system events for security monitoring and technical troubleshooting

2.4 Communications and Customer Support

When you contact zora4d customer support via live chat, email, or other communication channels, we collect and store:

• The content of your messages, questions, complaints, and feedback
• Timestamps and duration of support interactions
• Support ticket numbers and resolution status
• Any attachments or screenshots you provide to assist with your inquiry

3. How We Use Your Information

zora4d uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing your deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, and other supported payment methods
• Enabling you to place bets on sports (BRI Liga 1, EPL, La Liga, Champions League), play live casino games, participate in togel draws, and access slot titles
• Awarding bonuses, processing promotions, and managing loyalty programme benefits
• Displaying your account balance, transaction history, and betting activity

3.2 Verification and Compliance

• Verifying your identity through KYC processes to comply with anti-money laundering (AML) regulations
• Confirming that you are at least 21 years of age and a resident of Indonesia, as required by zora4d's eligibility criteria
• Detecting and preventing multiple accounts, fraudulent activity, and other breaches of our Terms & Conditions
• Responding to legal obligations, court orders, and regulatory requests from relevant authorities

3.3 Security and Fraud Prevention

• Monitoring for suspicious activity, including unusual bet patterns, rapid account creation, and coordinated betting
• Preventing unauthorised access to accounts through IP monitoring, device fingerprinting, and session management
• Protecting the integrity of games and ensuring fair play by detecting automated betting software, bots, and collusion
• Investigating and resolving disputes, chargebacks, and payment discrepancies

3.4 Customer Support and Communication

• Responding to your inquiries, questions, and support requests in a timely and helpful manner
• Sending account-related notifications including deposit confirmations, withdrawal status updates, bonus credits, and security alerts
• Notifying you of changes to our terms, policies, or platform features
• Providing customer support in Bahasa Indonesia and English through live chat, email, and other communication channels

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional emails about new bonuses, special offers, and seasonal campaigns (you may opt out of marketing emails at any time)
• Displaying personalised recommendations based on your betting preferences and game history
• Notifying you of relevant events such as major football matches (Persija Jakarta vs. Persib Bandung, EPL fixtures, Champions League), new slot releases, and togel jackpot draws

3.6 Platform Improvement and Analytics

• Analysing usage patterns to improve platform performance, user experience, and feature development
• Conducting A/B testing and user research to optimise the interface, navigation, and mobile experience
• Generating anonymised and aggregated statistics for internal business intelligence and reporting (these statistics do not identify individual users)

4. When and With Whom We Share Your Data

zora4d does not sell, rent, or lease your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Payment Processors

To process deposits and withdrawals, we share your payment information (bank account details, e-wallet identifiers) with authorised payment processing partners and banking institutions including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other licensed financial services providers. These partners are contractually obligated to protect your data and use it solely for transaction processing.

4.2 Game Providers and Software Partners

Your betting activity data (wagers, game selections, outcomes) is shared with our certified game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. This data sharing is necessary to deliver live casino games, slots, and other RNG-based gaming content. Game providers are bound by strict data protection agreements and cannot use your data for purposes outside of game delivery.

4.3 Identity Verification Services

To comply with KYC and AML requirements, we may share your identity documents (KTP, proof of address, selfie photographs) with third-party identity verification and fraud prevention services. These services help us confirm your identity, detect duplicate accounts, and prevent underage gambling and fraudulent activity.

4.4 Legal and Regulatory Authorities

zora4d may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and other governmental authorities when required by law, legal process, court order, subpoena, or regulatory request. We will also disclose information when necessary to protect our legal rights, enforce our Terms & Conditions, investigate fraud, or protect the safety of our users and the public.

4.5 Service Providers and Contractors

We engage trusted third-party service providers to perform functions on our behalf, including customer support tools, email delivery services, analytics platforms, server hosting, and cybersecurity monitoring. These providers have access to personal information only to the extent necessary to perform their functions and are contractually prohibited from using your data for any other purpose.

4.6 Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate transaction involving zora4d, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

zora4d implements comprehensive technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

5.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and zora4d servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks and financial institutions.
• Password Hashing: User passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms (bcrypt or Argon2) and salted to prevent rainbow table attacks.
• Database Encryption: Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.

5.2 Access Controls

• Role-Based Access: Only authorised zora4d employees and contractors with a legitimate business need can access personal data. Access is granted on a role-specific basis and regularly reviewed.
• Two-Factor Authentication (2FA): We encourage users to enable 2FA on their accounts for additional login security. Administrators and staff with access to sensitive systems are required to use 2FA.
• Activity Logging: All access to personal data is logged and monitored for suspicious activity. Unauthorised access attempts trigger immediate security alerts.

5.3 Infrastructure Security

• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection/prevention systems that monitor and block malicious traffic.
• Regular Security Audits: zora4d conducts regular internal and external security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• DDoS Protection: We use distributed denial-of-service (DDoS) mitigation services to protect the Platform from large-scale attacks that could disrupt service availability.

5.4 Employee Training and Policies

• All zora4d employees and contractors undergo data protection training and are bound by confidentiality agreements.
• Our internal data handling policies specify strict procedures for accessing, processing, and storing personal information.
• Violations of security policies result in disciplinary action, including termination of employment or contract.

While we implement robust security measures, no system can guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect unauthorised access to your account. Please contact [email protected] (displayed as plain text, not a clickable email link) if you have security concerns.

6. Data Retention

zora4d retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal, regulatory, and contractual obligations.

6.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, and betting activity to provide ongoing services, process withdrawals, resolve disputes, and comply with record-keeping requirements.

6.2 Closed Account Data

If you close your account voluntarily or if zora4d terminates your account for breach of terms, we will retain certain information for a minimum period as required by anti-money laundering regulations and gaming industry standards. Specifically:

• Identity verification documents (KTP, proof of address, selfie photographs) are retained for at least 5 years after account closure to comply with Indonesian KYC and AML requirements.
• Transaction records (deposits, withdrawals, bets, winnings) are retained for at least 7 years to enable financial audits, tax compliance, and resolution of potential disputes or chargebacks.
• Account activity logs and security records are retained for up to 3 years for fraud prevention and security monitoring purposes.

6.3 Marketing and Communications Data

If you opt out of marketing communications, we will retain your email address and opt-out preference to ensure we do not inadvertently send you further promotional emails. This minimal data is retained indefinitely or until you request deletion.

6.4 Anonymised Data

After the retention period expires, we may anonymise your data (removing all personally identifiable information) and use the anonymised data for statistical analysis, platform improvement, and business intelligence. Anonymised data cannot be used to identify you and is not considered personal data.

7. Your Privacy Rights

As a zora4d user, you have certain rights regarding your personal information. These rights may vary depending on your jurisdiction, but generally include:

7.1 Right to Access

You have the right to request a copy of the personal information zora4d holds about you. To exercise this right, contact our support team at [email protected] (plain text, not a mailto link). We will provide the information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update your contact details (email, phone number, address) directly through your account settings. For changes to your legal name, date of birth, or identity documents, please contact customer support with the correct information and supporting documentation.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may be legally required to retain certain information for regulatory compliance (e.g., AML record-keeping requirements). If we cannot delete your data for legal reasons, we will inform you of the specific legal basis for retention.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store your data but not actively process it without your consent (except for legal compliance or dispute resolution).

7.5 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes. You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting customer support. You may also object to processing based on legitimate interests by explaining your specific situation and grounds for objection.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. This right applies to data you provided to us with your consent or for the performance of a contract.

7.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.

To exercise any of these rights, please contact zora4d customer support at [email protected] (plain text). We will respond to your request within 30 days. We may require verification of your identity before processing certain requests to protect your data from unauthorised access.

8. Cookies and Tracking Technologies

zora4d uses cookies and similar tracking technologies to improve your browsing experience, analyse platform usage, and deliver personalised content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and store preferences, login status, and other information.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as user authentication, account access, and security. You cannot opt out of essential cookies if you wish to use zora4d services.
• Performance Cookies: Collect information about how visitors use the Platform, such as which pages are visited most often and whether users encounter error messages. These cookies help us improve site performance and user experience. Data collected is aggregated and anonymous.
• Functionality Cookies: Remember your preferences (language selection, time zone, display settings) and enable personalised features. These cookies improve convenience but are not strictly necessary for the Platform to function.
• Analytics Cookies: Used to track user behaviour, measure traffic sources, and analyse navigation patterns. We use analytics tools to understand how users interact with the Platform and identify opportunities for improvement.

8.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to block all cookies, accept only certain cookies, or notify you when a cookie is being set. However, blocking essential cookies may prevent you from using certain features of the zora4d platform. Consult your browser's help documentation for instructions on managing cookies.

9. Changes to This Privacy Policy

zora4d reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the Platform, sending an email to the address associated with your account, or both. Your continued use of zora4d services after the effective date of the updated policy constitutes acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or the way zora4d handles your personal information, please contact our customer support team:

• Email: [email protected] (note: this is displayed as plain text, not a clickable mailto link)
• Live Chat: Available 24/7 on the zora4d platform after login
• Support Hours: 24/7 customer support in Bahasa Indonesia and English

For data protection and privacy-specific inquiries, you may also request to speak with our Data Protection Officer (DPO) through the same contact channels. We will respond to all privacy-related requests within 30 days.